JEA customers overbilled in wake of cyber attack

JACKSONVILLE, Fla. -- During JEA's 'Denial of Service' attack earlier this week, the utility said customers' information was never compromised. But in the wake of the cyber attack, some JEA customer discovered a problem with billing.

Ellen Willett is one of them. She usually pays her JEA bill by phone.

"I've never had a problem," she said.

During the cyber attack on the utility's network, she couldn't use the JEA's phone pay system. Willett said she followed JEA's directions and paid her bill at a Winn-Dixie Store.

"I went to Winn Dixie on Tuesday to make a payment," said Willett. "They were directing everybody to go there."

read more